Frequently Asked Questions
Everything you need to know about shopping with Moon Nude
What is the processing time for my order?
All orders are processed within 1-2 business days. Once your package is dispatched, you will receive a confirmation email with tracking information.
How do I determine the right size for me?
We provide a detailed size guide on each product page. Since our pieces are designed for a tailored fit, we recommend measuring yourself and comparing it to our chart before purchasing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, intimate apparel is final sale.
Do you offer international shipping?
Yes, Moon Nude ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
How should I care for my Moon Nude garments?
To maintain the quality of our fabrics, we recommend hand washing in cold water or using a delicate machine cycle. Always air dry and avoid using harsh bleaches.